We stand behind our products.
For us, warranty is part of our brand promise before it is a legal requirement. Every product can be verified by serial number and QR code, and its warranty tracked.
Warranty terms.
Our warranty philosophy
Warranty means trust, clear expectations and responsibilities. It is our brand promise, beyond the legal requirement.
Scope
Applied according to the product’s specifications and intended use.
Documents
An invoice, delivery note or authorised channel record is required.
Start date
Warranty starts at the sale; contract terms apply to project deliveries.
What is covered
Manufacturing and material defects.
What is not covered
Misuse, external factors and unauthorised intervention.
Installation and use
Use in line with the user manual is required.
Authorised service
Work is done only at authorised service points.
Remote support
A first assessment can be done remotely.
Claim process
Apply with product details and proof of purchase.
Inspection and repair
Repair or replacement after technical assessment.
Spare parts
We look after spare-part continuity.
Extended support
Contract-based packages for corporate and project customers.
Data security
Backing up data is the user’s responsibility.
Out-of-warranty service
We send a quote and proceed after approval.
Legislation
In line with consumer law and customer rights.
Check your product’s authenticity
Verify your product and its warranty record by serial number or QR code.
Warranty and technical support
For warranty claims, write to us with product details and proof of purchase.